FAQ

Can my child tour alone?
  • Children (2-11 years old)must be accompanied by an adult
What is Cancelation Policy ?
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • Dolphins are often spotted, but there is no 100% guarantee of Waikiki Ocean Turtle Snorkel.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
What is the policy on face masks and attendee health during Waikiki Turtle Snorkel ?
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
What is the policy on sanitization during Waikiki Oceanstar Turtle SNORKEL?
  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
What is the social distancing policy during WAIKIKI OCEANSTAR TURTLE SNORKEL?
  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
What measures are being taken to ensure staff health & safety during WAIKIKI OCEANSTAR TURTLE SNORKEL?
  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
What is the maximum group size during WAIKIKI OCEANSTAR TURTLE SNORKEL?
  • This activity will have a maximum of 49 travelers.